ABC Consulting

Position Overview:We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service.

Key Responsibilities:

• Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal performance.
• Issue Resolution: Address complex technical problems, serving as an escalation point for resolutions.
• Customer Service: Maintain high customer satisfaction through timely and courteous support.
• Incident Management: Monitor and manage support tickets, ensuring timely resolution.
• Technical Expertise: Provide expert guidance to the team and users, staying updated with IT trends.
• Process Improvement: Enhance support processes to boost efficiency and quality.
• Collaboration: Work with cross-functional teams to ensure seamless operations.
• Vendor Management: Coordinate with vendors for timely procurement of resources.
• Training: Develop training programs for the team's skills advancement.

Qualifications:

• Bachelor's degree in IT or related field (or equivalent experience).
• X years in IT support with complex issue resolution experience.
• Prior leadership or supervisory experience.
• Proficiency in diverse operating systems and applications.
• Strong communication and problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• Adaptability in a fast-paced tech environment.

Benefits:

• Competitive compensation and benefits.
• Lead and shape a growing IT support team.
• Exposure to cutting-edge technologies.
• Professional development opportunities.
• Inclusive and collaborative work culture.
• Employee wellness programs.

If you're a motivated IT professional with leadership skills, join us in delivering top-tier IT support and driving our organization's success.